Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit this website, submit a form, subscribe to our emails, or purchase and use our coaching services (“Services”).

By using this website or our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Information You Provide to Us
We may collect personal information you choose to provide, such as:

• Name

• Email address

• Phone number (if submitted)

• Business details you share (e.g., goals, challenges, website/social links)

• Messages you send via contact forms or email

• Scheduling details (e.g., preferred date, service interest)

• Payment and purchase details (processed by third-party providers—we do not store full card details)

If you participate in coaching, you may also share additional information during sessions or in programme spaces. You choose what you disclose.

b) Information Collected Automatically
When you browse this website, we may collect certain information automatically, such as:

• Device type, browser type, and operating system

• IP address (often used for approximate location, not precise)

• Pages visited and time spent on pages

• Referring pages (how you found us)

• Basic website performance and usage data

This data helps us understand how the site is used and improve your experience.

2. How We Use Your Information

We use your information to:

Provide Services & Support

• Respond to enquiries and messages

• Schedule calls and manage bookings

• Deliver coaching sessions, programmes, and resources

• Send important service communications (e.g., confirmations, updates)

Improve Our Website & Experience

• Monitor website performance and usability

• Understand what content is most helpful

• Troubleshoot issues and maintain site security

Send Marketing Communications (Optional)

• Send newsletters, insights, and updates if you opt in

• Share offers, announcements, or relevant content
  You can unsubscribe at any time using the link in our emails.

Legal & Safety Purposes

• Comply with legal obligations

• Prevent fraud or misuse of our website

• Protect our rights, property, and safety (and that of others)

3. Legal Basis for Processing (If Applicable)

Depending on your location, we may process your information under one or more of these lawful bases:

• Consent: when you opt in to emails or submit a form

• Contract: when processing is required to deliver Services you purchased

• Legitimate Interests: improving our website and operating our business responsibly

• Legal Obligation: when we must comply with laws or regulations

4. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary, such as with:

a) Third-Party Service Providers
We may use trusted providers to support operations, including:

• Scheduling and booking tools

• Email marketing platforms

• Payment processors

• Website hosting and analytics providers

• File storage or client communication tools

These providers only receive the information needed to perform their services and are expected to protect your data.

b) Legal Disclosures
We may disclose information if required by law, court order, or to protect our legal rights and safety.

5. Cookies & Analytics

This website may use cookies and similar technologies to:

• Improve site functionality

• Understand website usage and performance

• Support marketing or analytics (where enabled)

You can control cookies through your browser settings. Please note that disabling cookies may affect parts of the site.

If you use a cookie banner/consent tool, your cookie preferences can be managed there as well.

6. Data Retention

We keep personal information only as long as necessary to:

• Provide Services

• Maintain records for business and legal purposes

• Resolve disputes or enforce agreements

When information is no longer needed, we take reasonable steps to delete or anonymise it.

7. Data Security

We take reasonable measures to protect your personal information, including:

• Using reputable third-party platforms

• Limiting access to data where appropriate

• Maintaining secure operational practices

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information (where applicable)

• Object to or restrict certain processing

• Withdraw consent (e.g., unsubscribe from marketing emails)

• Request a copy/transfer of your data (data portability)

To exercise these rights, contact us using the details below.

9. International Visitors

If you access this website from outside our primary operating country, your information may be transferred to and processed in countries with different data protection laws. We take reasonable steps to ensure your data is handled securely.

10. Children’s Privacy

This website and our Services are not intended for children under 13 (or under 16 in some regions). We do not knowingly collect data from children. If you believe a child has provided personal information, contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:
Email: [Insert Email Address]